Make a circle.
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Fill it with the gradient like in the picture and give it a stroke.
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Type a question mark. Right click on it and click on 'Create Outlines'. Use a grey gradient and a stroke of '6 pt'.
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Duplicate the circle. Make something like in the picture with the Pen Tool.
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Select both with the Selection Tool and click on Divide. Delete the bottom part.
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Place it over the original circle. Go to Object > Path > Offset Path. Use '-10 px'. Delete the outside part. Use no stroke and give it a black/white gradient. Set it on Screen.
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When you are done, you should have a Help Icon that looks something like this.

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